Our commitment to safer play

We want entertainment, not pressure. That means visibility of spending, clear rules for bonuses, and quick access to limits that you can set yourself. Our support team is trained to recognise risk patterns and to guide you to the right controls when you ask for help.

We monitor for signs of harm such as rapid deposit increases or repeated failed deposits. If we see patterns that concern us, we may contact you, apply restrictions, or pause the account while we review activity. These actions protect you and are part of our responsible play policy.

Age verification

Access is strictly for adults 18+. We check details against trusted databases and may ask for proof of identity or address. If verification fails or documents are not provided, the account remains restricted and any wagering is blocked until checks are complete.

Account limits

Set limits before you start or any time in the cashier. These caps apply immediately or as noted below and can only be raised after a cooling off period.

• Deposit limits by day, week, or month.
• Loss limits that stop play once the threshold is met.
• Wager limits that cap total stakes over a set period.
• Session limits that end a login after your chosen duration.

Lowering a limit takes effect right away. Increasing a limit requires extra confirmation and a delay so that you can reconsider the change with a clear head.

Reality checks and session controls

You can enable a reality check to receive on screen reminders of time spent and net results since login. Use the prompt to take a break or log out. Autoplay restrictions may apply to certain games. If you prefer full manual control, disable autoplay and set a short session limit.

Self-exclusion and time outs

Time outs are short breaks. Choose from 24 hours up to 6 weeks. During a time out you cannot deposit or wager. You can still withdraw available funds.

Self-exclusion is the strongest step. Choose a period from 6 months up to 5 years. We will close access, stop marketing, and prevent new accounts for the duration. Once set, self-exclusion cannot be reversed early. At the end of the period you may request reinstatement after a cooling off check. If you do not ask to return, we will keep the block in place.

You can also register with GAMSTOP to block access to participating UK online gambling sites. Combining site self-exclusion with GAMSTOP creates an extra layer of protection across multiple operators.

Recognising risk signals

Gambling should be fun and affordable. Consider pausing and using our tools if any of these signs appear:

• Chasing losses or increasing stakes after a loss.
• Hiding activity from family or friends.
• Missing bills, using credit intended for essentials, or borrowing to gamble.
• Playing when upset, tired, or under the influence.
• Ignoring time limits or cancelling withdrawals to keep playing.

If you recognise several of these signs, set strict limits or choose self-exclusion. Independent help is available and often makes the next step easier.

Protecting minors and your devices

Keep logins private. Do not share credentials or leave devices unlocked while signed in. Use separate user profiles on shared computers and enable device level parental controls. Content filters like family safe DNS or app level blocks help prevent under-18 access.

If a young person could use your device, log out after every session and disable saved passwords in the browser. We take underage access seriously and will close accounts that breach age rules.

Financial awareness

Decide a clear entertainment budget in advance and stick to it. Treat losses as the cost of play and never as a debt to recover. If finances are tight, stop gambling and consider a deposit limit of £0 or a time out until your situation improves.

Third party blocking and support

Independent tools and services can strengthen your plan:

• GAMSTOP to set a free multi site self-exclusion across participating UK operators.
• Gordon Moody for residential programmes, structured therapy, and advice for gamblers and affected families.
• Gamblers Anonymous for peer support through local meetings and online groups.

Use at least one external support route along with a site limit. Combined measures work better than any single control.

What we do when we are concerned

We review accounts for markers of harm such as frequent deposits in a short period, late night play streaks, and repeated cancelled withdrawals. When risk appears high, we may apply deposit caps, remove bonus eligibility, request a call to discuss safer play, or suspend the account while we complete checks.

We will always try to explain what we are doing and why. If you disagree with a measure, you can request a review. Our decisions will put safety first and may stand even if the review outcome is not what you hoped for.

Data and privacy

We process your information to deliver services and to protect players from harm. That includes automated and manual reviews related to responsible gambling. We retain only what we need for legal, regulatory, and safety purposes. You can read more in our privacy policy and contact us through the support section if you have questions about your data.

If gambling stops being fun

Stop playing, set limits to the lowest levels, or choose a time out right away. If you feel you are losing control, select self-exclusion and pair it with GAMSTOP. Reach out to Gordon Moody for structured help or join a Gamblers Anonymous meeting for peer support. Getting help early is a sign of strength and gives you the best chance to reset your relationship with gambling.